We value your trust and want to make your shopping experience smooth. Please read the details below before placing your order.
Orders once placed cannot be cancelled. As soon as the payment is processed, your order moves into production or packaging. We cannot stop or cancel it at this stage. Please double-check the product details, size, color, and shipping address before confirming your purchase.
Because of the nature of our products (custom fittings and limited-edition pieces), we do not accept returns for reasons like a change of mind or incorrect size selection. Returns are only accepted in the following cases:
If you face any of these issues, please record an unboxing (opening) video as soon as you receive the package. This video is essential for us to verify the problem and approve your return or refund request. Items sent back without prior approval will not be accepted.
If your return request is approved, your refund or exchange will be processed within 7 business days. Refunds are always credited to the original payment method used at the time of purchase. All refunds are handled through Razorpay, our secure payment partner. We are unable to issue cash refunds or transfer refunds to a different account.
To report an issue and request a return or refund:
We are here to help you with any questions about your order, sizing, or styling advice.
