Privacy Policy – Style Diva Couture

Effective Date: 31-07-2025 Style Diva Couture ("we", "our", "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website [www.styledivacouture.in], interact with our services, or make a purchase.

By accessing or using our services, you agree to the practices described in this policy.

1. Information We Collect

We collect both personal and non-personal information to ensure a smooth and personalized shopping experience.

a. Personal Information

This is information that identifies you as an individual:

• Full Name: Required for processing and shipping orders.
• Email Address: Used for communication, sending order confirmations, and promotional emails (with your consent).
• Phone Number: Used for delivery coordination, order updates, and customer support.
• Shipping and Billing Address: Required to fulfill orders and process payments accurately.
• Payment Details: Includes card or UPI information, processed securely through our payment gateway partner (Razorpay). We do not store sensitive payment information.
• Account Credentials: If you create an account, we store encrypted login details to facilitate faster checkout and order tracking.

b. Non-Personal Information

• IP Address: Helps us understand regional traffic and prevent fraud.
• Browser and Device Type: Used to optimize site performance.
• Pages Visited and Time Spent: Allows us to enhance user experience and product visibility.
• Cookies and Web Beacons: Used to collect behavioral data and personalize your shopping journey.

2. How We Use Your Information

• Order Fulfillment: To process payments, manage shipping, and deliver products to your address.
• Customer Service: To respond to your inquiries, manage returns, and offer styling advice.
• Account Management: To enable login, order history access, and faster checkout.
• Marketing and Promotions: To send promotional offers, product launches, and newsletters (only if you have opted in).
• Site Analytics: To monitor user behavior and improve the functionality and content of our website.
• Legal Compliance: To comply with legal requirements, tax laws, and enforce our Terms and Conditions.

3. Sharing Your Information

• Payment Gateway: Your payment details are securely processed by Razorpay. We do not store card numbers or CVV codes.
• Courier Services: Your name, address, and phone number are shared with shipping partners like Bluedart, DTDC, or Delhivery to ensure successful delivery.
• Service Providers: Trusted developers, IT support teams, or email marketing platforms may access your data only to perform their functions on our behalf and under confidentiality agreements.
• Legal Authorities: In rare instances, we may disclose your information to comply with legal processes, respond to law enforcement requests, or protect our rights.

We do not sell, rent, or trade your personal information to third-party marketers.

4. Cookies and Tracking Technologies

Cookies are small text files stored on your device that help improve user experience. Here's how we use them:

• Session Cookies: Maintain user sessions and keep you logged in as you browse.
• Preference Cookies: Store your language, location, or currency preferences.
• Analytics Cookies: Allow us to understand visitor behavior, product popularity, and traffic sources.
• Marketing Cookies: Used for retargeting ads across social media and ad networks.

You can modify your browser settings to disable cookies. However, doing so may impact site performance and personalization.

5. Data Security

We take strong precautions to protect your information:

• SSL Encryption: All sensitive data exchanged with our site is protected by Secure Socket Layer (SSL) encryption.
• Secure Payments: Transactions are processed through PCI-DSS-compliant payment gateways.
• Restricted Access: Only authorized personnel can access your personal data.
• Regular Updates: We conduct regular updates and audits to maintain system integrity.

While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet or electronic storage is 100% secure.

6. Data Retention

We retain your personal data for as long as necessary to:

• Complete your transactions
• Comply with our legal, tax, and accounting obligations
• Resolve disputes
• Maintain historical order records for returns and customer service

If you wish to delete your data, please contact us. We will process your request unless we are legally obligated to retain the data.

7. Your Rights

You have several rights regarding your personal information:

• Right to Access: You can request a copy of the data we hold about you.
• Right to Correction: You may request correction of inaccurate or incomplete information.
• Right to Deletion: You may request deletion of your data unless we are required to retain it.
• Right to Opt-Out: You can unsubscribe from marketing emails by clicking the "Unsubscribe" link or by contacting us directly.
• Right to Withdraw Consent: If you have previously consented to data use, you may withdraw it at any time.

To exercise any of the above rights, please email us at info@styledivacouture.in.

8. Third-Party Links

Our website may contain links to external websites (e.g., Instagram, payment gateways, blogs) that are not under our control. We are not responsible for the privacy practices or the content of these third-party sites.

We recommend reviewing their privacy policies before engaging with them or sharing any information.

9. Children’s Privacy

Style Diva Couture does not knowingly collect or solicit personal data from individuals under the age of 18. If we discover that we have unintentionally collected information from a minor, we will promptly delete it.

If you are a parent or guardian and believe your child has provided personal data, please contact us.

10. Policy Updates

We may revise this Privacy Policy from time to time to reflect changes in legal requirements, technology, or our business practices. When we do, we will:

• Update the “Effective Date” at the top of the policy
• Notify users through prominent announcements (if required by law)
• Encourage you to review the updated policy periodically

Continued use of our services after changes are made will constitute your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please get in touch:

• Email: info@styledivacouture.in
• Instagram: @styledivacouture
• Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM

We value your trust and are committed to safeguarding your privacy at every step.